Maximize your contact center’s agent potential by connecting to live
callers
The Sigma Dialer solution provides for one of the best ways to
optimize your call center and agent productivity. The predictive
dialer maximizes the operation`s volume by distributing the queued
leads to the agents who are available. It uses algorithms, and
complexed mathematical formulas to reduce the waiting time for agents
before the call is received on the other end.
This automated solution predicts the average time before the call is
received, detects busy signals, and answering machines when a call is
made to a lead. It has the unique ability to adjust the dialing rate
when an agent is not available, or if the receiving of call from the
other end is taking too long. Sigma dialer analyzes the unsuccessful
calls, so that immediate action of calling back can be taken, or if
any special action is required.
Key Features
Call Recordings
Records call for quality assurance purposes.
Agent Scripting
It can create predictive conversations by defining agent
responses. This feature optimizes the sales support.
DNC Scrub
Compliance to real-time DNC Scrubbing is ensured while running
your campaigns.
Time Zone Management
A touch of localization via assigning a local area code.
Inbound Calls
Automatic call Distribution (ACD), IVR and call queues help
achieve the KPIs for empowered inbound calls.
Outbound Calls
The customized dialed types and increment in possible customer
touchpoints results in agent productivity.
TCPA Compliance Tools
TCPA guidelines are strictly followed across all communication
channels, be it call time rules or recordings and logs.
Web Phone
Now make phone calls without a phone in your hand. Our web-RTC
phone offers you a convenient calling solution for your business
needs.
Live Phone call monitoring
You can speak with your agents in middle of the call without the
customer knowing, and log them out if needed. This feature helps
in real-time management of your agent`s mistakes.
Local Caller ID
Calling your leads with their area code now made possible. Choice
of a caller ID name and number for each call ensuring that you
rotate different numbers while calling back.
Real-time Dashboard
The best way to track your team`s performance is throughout
real-time dashboard which provides insights that you can act upon.
View and act immediately to optimize your team`s performance with
our real-time dashboard.
Call Routing
Through its pre- assigned formulas and algorithms, the calls are
routed to the best available agents which in-turn provides more
efficiency and closed deals. Leads are distributed according the
skills of your agents, time zone, and lead status.
